Vivo Energy Kenya has condemned an incident in which a man was captured on video pouring petrol onto a vehicle at a Shell service station in Nairobi, warning that the reckless behaviour posed a serious threat to public safety.
The incident occurred at Shell Westview service station on Wednesday night, October 28, 2026, with footage circulating on social media showing a man handling a fuel nozzle and directing petrol onto a vehicle as another man watched.
The video sparked outrage online, with Kenyans questioning how such an incident could occur at a petrol station where strict safety precautions are necessary to prevent fires and explosions.
In a statement issued on Thursday, October 29, Vivo Energy Kenya, which markets and distributes Shell-branded fuels and lubricants in the country, strongly condemned the incident.
“We strongly condemn this act of irresponsible, reckless and negligent conduct. Such behaviour poses a serious risk to public safety and endangers people’s lives,” the company said.
Vivo Energy maintained that the conduct captured in the footage did not reflect the safety standards expected at its service stations across the country.
“Safety is our highest priority, and the behaviour shown in the video does not reflect the standards expected at any of the Shell service stations in Kenya,” the company stated.
The footage attracted widespread reactions from social media users, with some questioning the individuals’ actions and the potential danger posed to motorists, attendants and other customers at the facility.
One social media user questioned the behaviour, saying: “I wonder what kind of behaviour is this, rich people don’t even do that.”
Vivo Energy said it was reviewing the circumstances surrounding the incident and confirmed that the station’s retailer had reported the matter to the relevant authorities for investigation and appropriate action.
“We take this matter seriously and are reviewing the circumstances surrounding the incident. Our retailer immediately reported it to the relevant authorities for investigation and necessary action,” the company said.
The company added that it was reinforcing safety requirements across its network to ensure that established standards were consistently maintained.
It also thanked members of the public who raised concerns over the footage, assuring customers of its continued commitment to safety.
“We remain committed to maintaining the highest safety standards across our network,” it added.
Petrol stations handle highly flammable products, making strict compliance with safety procedures essential. Spilled petrol and its vapour can ignite when exposed to an ignition source, potentially causing fires and endangering lives and property.
Vivo Energy did not disclose whether the individuals captured in the footage had been identified or arrested by the time of publication.
The company said investigations were ongoing as it sought to establish the circumstances surrounding the incident.
The incident has renewed attention on the importance of vigilance and strict enforcement of safety procedures at petrol stations, particularly during refuelling operations.
